Refund Policy
At Ela, we want you to be completely satisfied with your purchase. We offer a straightforward refund policy in accordance with our payment processor Paddle’s terms.
14-Day Money Back Guarantee
We provide a 14-day money-back guarantee for all purchases of Ela Enterprise License. If you’re not satisfied with your purchase, you can request a refund within 14 days of the purchase date.
How to Request a Refund
- Contact our support team at ela_admin@163.com with your order details
- Include your order number and reason for the refund
- We will process your refund request within 2-3 business days
Refund Conditions
- Refund requests must be made within 14 days of purchase
- The refund will be processed through your original payment method
- Processing time may vary depending on your payment provider
After the Refund
- Once the refund is processed, your Enterprise License will be deactivated
- Access to enterprise features will be revoked
- Any ongoing technical support will be discontinued
Contact Us
If you have any questions about our refund policy, please contact our support team at ela_admin@163.com.